Along with the safety of our staff our priority is to continue making and shipping our products to our customers. It's important during these uncertain times to support our staff as well as our customers and remain as close to normal operations as safety and circumstances allow.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page as circumstances change.
We're still seeing long fulfillment and shipping times industry-wide. Our support team is working hard to keep up with increased customer questions. The average email response time has increased to about two days, we're currently not on chat 24/7, and we're not available on the phone.
While not back to where we would like them, our fulfillment times are improving. Currently most items are being made, shipped, and received in 15-20 days. We are working toward resuming the usual 5-7 day fulfillment cycle and will keep you informed on this page as the economy springs back.
We're working hard to catch up on order and support volume. Thank you for your patience while we're dealing with these challenging times and thanks for sticking with us.